eve networks logo white
Calling out inequality in the workplace

work for us

What makes eve Networks work is the brains behind the business.

Service Desk Administrator

Reports to

Operations Manager






£ Enquire

The Service Desk Administrator provides administrative support for our Carrier products (Hosted VOIP and Data/ISP Networks).

Roles and Responsibilities

  • Completion of routine administrative duties using Microsoft apps, portals and systems to, amongst other duties;
    • Provisioning / ordering / ceasing updates to customers
    • Number porting
  • These administrative duties will be performed with a longer-term view of learning the required skills to progress to being a competent member of the technical support team responsible for;
    • Using all forms of communication to carrying out escalated support (2nd line), improving the support processes, and feeding back/communicating with the support teams.
    • Assisting with implementation and support of VOIP and Data Network products, escalating as appropriate to Network and Systems Engineers
    • Responding to and resolving any faults that may arise, using diagnostic tools and vendor support
    • Assisting with testing of VOIP and Data systems, including new features, devices and reproduction of customer issues
    • Liaising with multiple departments to process orders, applications and requests
    • Working on several tasks at once and prioritising own workloadas operationally required
    • Training new and existing colleagues

Qualifications and Experience Required

  • Experience within a Customer Services environment, support desk within the tech industry, or using technology to serve customers
  • Experience dealing with demanding customers
  • Experience in all Microsoft Office applications, specifically Microsoft Excel.
  • Experience of working within the telecoms industry (not essential)
  • Experience of supporting customers with VOIP, Broadband and Data in a Wholesale or Reseller environment (not essential)

Skills Required

  • Aptitude towards learning and desire to learn skills based in more technical areas.
  • Ability to multi-task, prioritising multiple tasks and objectives
  • Client service oriented with the ability to interact with clients, staff, and management teams
  • Good verbal and written business communication skills
  • Ability to work independently, with a high degree of initiative, and within a collaborative team environment.
  • Good organisational and time management skills
  • The ability to problem solve in a logical manner in order to rectify customer issues efficiently
  • The ability and drive to learn and work with new technologies and products as required
  • Attention to detail and accuracy
  • Customer empathy and a helpful attitude
  • Commercial appreciation
  • Strong numeracy and analytical skills
  • Ability to explain concepts and detail to the layperson
  • IT literate
  • Ability to work independently and on own initiative as well as part of a team
  • Enthusiasm, self-motivation & willingness to operate flexibly
  • Well organised and methodical
  • Understands the need for diligence with reporting and identifies any risk areas

Desirable Skills:

  • Knowledge of the telecommunications industry; VOIP, broadband and/or any data connectivity
  • Knowledge of desktop operating systems (Windows or Linux).

Other Information

eve Networks benefits:

  • Pension scheme with 4% employer contribution
  • 25 days’ holiday, plus 8 bank holidays per year
  • Death in service, 4 x basic salary
  • Lunch is provided on a daily basis with a great selection of choice available
  • Car share and cycle to work scheme
  • Free parking