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mobile app privacy statement

eve Connect Ltd (trading as eve Networks) (“eve Networks”) and all their associated companies.

This mobile app privacy statement applies to the business communication tool provided by eve Connect Ltd (trading as eve Networks) through the mobile app available on Google Play and the App Store. 

All services offered through the mobile app are collectively referred to as the “Services”. These Services are provided to you as an authorised user of an organisational account managed by your employer or another third party that has invited you to use the App (“you” or “user”).

access and use

The mobile app provides access to Services purchased by a Customer and can only be accessed and used by users invited by the Customer. The Services can only be used with an account created for you in advance by a Customer. An account can never be created in the App itself.

The Services are provided by eve Networks, with which the Customer has entered into a Customer Agreement.

The Customer controls the account to which you are invited and oversees the processing of any messages, voice recordings, files, or other content submitted through the Services (collectively referred to as “Customer Data”).

The Customer acts as the data controller for Customer Data, while eve Networks functions as the data processor.

If you have any inquiries regarding the data processing outlined in this document, please reach out to the Customer who invited you to use the Services.

the services

The content and features of the Services may vary based on the Customer Agreement. Some examples of available functions include:

  • Making calls to contacts configured within your own or linked organisation(s) or contacts stored on your device.
  • Searching for contacts configured within your own or linked organisation(s).
  • Viewing contact details, such as name, avatar, email address, telephone number, and presence status.
  • Initiating individual chat sessions and collaborative groups (rooms). Within these chats or rooms, information can be shared, including file sharing, online meetings with screen sharing, and video calls. Participants in rooms can be internal users (organisational contacts) as well as external users (invited via email). External users may join online meetings after receiving an invitation with their mobile phone number.

collected data

The Services include functions for messaging and sharing files and other content with other users. To be able to use these functions, you need to give the App the necessary permissions to access e.g. photos, contacts, microphone, camera or files. The App does not automatically collect this data from the device. Only you as a user of the App can authorise data collection and sharing content with other users.

What data the App collects about you depends on what Services you use and what data you choose to share with others.

  • Chats and collaboration rooms: You can choose to share text, any type of file and voice recordings. This data is stored on an integrated third-party server while the Service is in use. You can at any time delete files shared by you. Shared text and voice recordings can only be deleted by the owner of a collaborative room (“Admin”). Admin can at any time delete all data collected and shared in the chats and collaboration rooms.
  • Avatars: You can choose to upload a profile picture (an “Avatar”) by selecting an image from your photo library or by using the camera to take a photo. The Avatar will be stored on the Customers server and be visible to other users that are authorised to search for your profile.
  • Contact list: You can choose to add native contacts as contacts in the App. These contacts are stored on a server provided by the Customer but can only be accessed by the user that added it. Contacts from within the organisation of the Customer, can also be synced to your local address book. 

removal of data

The App does not offer a way to remove your account and data connected to you as a person. If you want your account to be removed, please contact the Customer who has invited you to use the Services. If you uninstall the App from your device, all local data will be automatically deleted. Other data collected and shared through the Services, will be stored until your account is removed.

reports and diagnostics

In addition to the data collected to provide the functions referenced above, the App may collect certain data to ensure the functionality and to maintain the security of the Services. 

  • Crash reports: Crash reports never include data that can identify a user or person. They are entirely used for fault locating purposes by the developer. They are stored on Google and Apple servers. Crash reports from the Android App are automatically submitted. Crash reports from the iOS App are submitted only if you have activated crash reports on your device (go to Settings/Privacy/Analytics & Improvements: enable Share iPhone Analytics + Share with App Developers).


  • Diagnostics: The App holds a feature to collect clear text diagnostics for fault locating purposes, including information about your device and how you have used the App. This feature is by default turned off and can only be activated by you. When diagnostics is collected, it stays inside the App until you decide to share it. Diagnostics can only be shared by the means of including the diagnostics file in an email. You can therefore always inspect the content before it is shared with someone else.

third-party disclosure

The Services are integrated with certain functions provided by trusted third parties. Third-party services are used to for example to provide certain functions. User data is never transferred, traded or disclosed to any third party that is not an integrated part of the purchased Services.

When data is shared with third parties for the purpose of providing the purchased Services, only data that is required to perform the Service in question is shared. For more information, please contact the Customer that has invited you to user the Services.


Actions are taken to keep your data secure through access control, authorisation control, entry control, and encryption procedures. 

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