Microsoft Teams Direct Routing

Direct Routing allows Teams users to make calls from Teams to numbers outside of their organisation. This can mean mobile, landline and international numbers.

Historically this has been expensive. Integrating Teams with eve Voice makes Direct Routing chargeable at the cost of standard rate calls from a landline.

eve Voice presents a platform for you to make Teams voice calls over the eve network at a much lower cost than before, charged as a user fee.

It also allows you to add bolt-on products to Teams users, such as Inbound numbers, Call Recording, Hunt Groups, IVR, Call Queues and all the features you can utilise on eve Voice.

There is a session border control which acts as a bridge between Teams and eve Voice. At eve Networks we have purpose built a solution that makes this bridging as easy as possible for you to add into your customers’ accounts.

Our auto-configuration tool means you simply need to input some of your customer details and the configuration will process from there.

The configuration means that calls made from the user’s Teams account outside of the platform will go across the eve Voice network, effectively creating a Teams phone system.

This is charged per user, which reduces the cost of a manual configuration process enormously and saves you and your customer time.

• True unified communications
• Keep existing phone numbers or choose new ones
• All of eve Voice’s features, including auto-attendant, call queues, hold & transfer, voicemail and more
• Call anyone on any device using Teams
• Simple, more cost-effective billing

Microsoft’s Calling Plans have previously worked well for smaller businesses. They use Microsoft’s own networks to place calls via Teams.

Microsoft’s Call Plans have a fixed call bundle and are expensive in comparison with Direct Routing. Microsoft’s Call Plans do allow for calls to international destinations, although the destinations available are currently very limited. There is also a sparse support function within Microsoft to deal with customer queries, meaning issues can remain unresolved for long periods of time.

Direct Routing with eve is a cost-effective solution, charged per user at usual call rates. It allows you to call any destination and enables a whole host of eve Voice’s additional benefits.

With a dedicated support team on hand within eve Networks, you and your customers can rest assured that you’re supported if ever you need us.

The licence needed for Direct Routing is the “Phone System” licence.

Phone System is included in a number of licences including:

• Common Area Phone
• Microsoft 365 Business Voice (without calling plan)
• Microsoft 365 E5
• Microsoft Teams Rooms Standard
• Office 365 E5

In addition, the Phone System licence can be added to the following:

• Microsoft 365 Business Basic
• Microsoft 365 Business Standard
• Microsoft 365 Business Premium
• Microsoft 365 E1
• Microsoft 365 E3

You’re able to use existing SIP desk phones if they are compatible. Most modern phones have now been enabled to integrate with Teams, meaning it doesn’t have to mean an expensive upgrade for your customers.