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Steve Barclay, Managing Director and leader at eve

The impact of AI in the channel

by

Steve Barclay
January 5, 2024

Welcome to our latest blog where we dive into AI in the channel, inspired by our recent feature in Comms Dealer magazine. AI isn’t just a buzzword; it’s becoming a pivotal element in shaping the future of businesses, and eve is at the forefront of this transformative wave.

AI features heavily in eve’s roadmap. We’re launching an AI powered recording studio that generates lifelike voice recordings. That’ll include instant welcome greetings, auto-attendant, IVR and call menu recordings, giving eve resellers a neat upsell opportunity.

We’re exploring how we can use AI in eve’s support process, to reduce the need for human intervention and decrease pressure in the entire supply chain. That reduces our resellers’ costs and improves customer experience.

Finally, AI is changing the B2B buying process. There’s an opportunity for smart resellers to stand out and win more sales by understanding how their customers use AI to research and buy. Smart service providers will add value by showing their resellers just how to do that.

AI is the trending technology topic of the moment, but we’re not experiencing the full potential of it yet. Our aim is to learn and grow with it, so we can continue to strengthen eve and develop the support we offer our partners.

Stay tuned as we explore the limitless possibilities that AI brings to the channel and how eve continues to lead the way in embracing this transformative technology.

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Check out the full feature in December’s edition of Comms Dealer Magazine.

If you’d like to have a chat about the future of AI in the channel, or even fancy collaborating on a blog, webinar or podcast, I’d welcome a chat.

Get in touch and we’ll set it up.

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