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Joining everything up

by

Olivia Rawson
May 24, 2021

Microsoft Teams has seen a huge increase in users since the lockdown was announced in March 2020. 

Since then, we’ve learned to work from wherever necessary and still get the job done. Now many workplaces may be working across multiple platforms, or using different numbers and ways of getting in touch. 

It’s been the norm to call colleagues via Teams and use their mobiles or desk phones to place external calls. Now, there’s the option to make and receive all calls via Teams using Direct Routing.

What is it?

In short, Direct Routing for Teams is the ability to make and receive calls from one number, using the Teams platform to do it. You can redirect inbound calls to your mobile or desk phone number to come in via Teams and place outbound calls presenting that same number. So everything is in one, easy to use platform.

What do you need?

SIP or Hosted phone system 

Of course, to make calls you’ll need a phone system. This can be a physical PBX with SIP trunks on-site, or a hosted solution in The Cloud. This will enable call functionality within Teams. 

Connectivity

A good internet connection to make and receive calls via the Teams platform.

Microsoft Teams licence

You’ll need a Teams Business Premium or E1, E3, E5 licence to allow for Direct Routing.

Direct Routing vs Calling Plans

Direct Routing

  • Pay per user, for what you use
  • Usual call rates
  • International calls to multiple locations
  • Dedicated support team
  • Phone features

Microsoft Calling Plans

  • Bundle of minutes
  • Expensive out of bundle calls charged to a credit card
  • Limited number of international destinations
  • Limited customer support

What next?

If you’d like to find out how we can support your business to offer Direct Routing, find out more here

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