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We are announcing the launch of our new Missed Call Reporting Dashboard, the second in our range of reporting dashboards.
Existing portal users can access this new feature by clicking on the following:
‘Reporting’ – ‘Call Reporting’ – ‘Missed Calls Report’.
Missed Call Reporting
Reports
Total Missed Calls
Show by hour or by day, filter on Call Abandoned or Voicemail. This report shows the total calls coming into the organisation that were abandoned or went to voicemail.
Answered Performance
Show percentage of calls into the company that were answered.
Missed Calls User Rating
Show a leaderboard of users by numbers of calls missed.
Missed Calls by Group
Show quantity and filter on reason why the call was missed. Useful for monitoring the overall performance of call queues.
Missed Calls by User
Show by quantity and filter on individuals and groups of users.
Cradle to Grave
All report widgets are supported by Cradle to Grave. Click on any data point in the graph to display those calls. Show who made the call and first point of contact. Click on the row to drill down and show the point the call went through and where it eventually was answered, and on what device. The data also shows call quality statistics for each leg of the call including mos, jitter, packet loss and latency.
What’s next?
Work has already begun on the 2nd phase of our reporting suite which will allow users to create their own dashboards, create custom widgets and export data via scheduled reports, report sharing or graph API.
Your feedback fuels our development. Is there something additional you would like to see added? What do you find works well? What could work better? Drop us a message and tell us what you think.
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