Today, we are excited to announce the preview of our new Call Reporting dashboard.
Our team of developers have been busy working on this new feature that will make call reporting easy for users.
Existing portal users can access Call Reporting by clicking on ‘Reporting’ and then ‘Call Reporting’, as it’s shown below.
New dashboard view
The new dashboard gives insights into call activity across the business, plus the ability to select up to 3 months of historic data.
Here are some of the new reports you can access with the new feature:
Total placed calls
Show by hour or by day, filter on inbound, internal and outbound.
Show duration of calls by hour or day.
Select range to zoom in and drag selection around to focus on different periods.
Calls by User
Show by minutes or quantity and filter on inbound, internal and outbound.
Calls by Destination
Show distribution of outbound calls by minutes or quantity.
Cradle to Grave
Click on any data point in a graph to display those calls. Show who made the call and first point of contact. Click on the row to drill down and show all the points the call went through, where it eventually was answered and on what device. The data also shows call quality statistics for each leg of the call including mos, jitter, packet loss and latency.