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Stuart Burdett, Head of Sales at eve Networks, specialising in hosted voice and connectivity

Should you be selling hosted voice in 2023?


Stuart Burdett
December 6, 2022

If you’re a Managed Service Provider (MSP), yes.

The portfolio of services available for MSPs is huge. And it’s only going to continue to grow as we advance technologies and capabilities.

Managed services, Professional services, technology, security – with so much out there how do you rein it in to make sure your business offering is only the best? But it’s not just about offering the best services, this is business after all, so how commercially viable a solution is also plays a huge factor.

The opportunities of selling hosted voice are plentiful. Stuart Burdett, Head of Sales at eve Networks, explains why you should consider adding it to your service offering if you haven’t already.

The real reasons you should be selling hosted voice

Customers want more.

Customers expect service providers to go beyond the traditional scope of an MSP. As consumers of services, we all expect more. Think about your personal banking, or your home insurance – we want it to be seamless and expect it to be pain-free. And when it’s not, we certainly remember it and avoid those companies in the future!

Business services are no different from this.

If your customers already work with you for IT support, think how much easier you would make their lives if you provided their voice solutions also. It’s a no brainer.

Customers want more, so why not give them more. If their pain point is dealing with 10 different suppliers, make that easier for them by offering everything they need. The consolidation of services has been a trend for a while now, and as we head into an uncertain year, more business will be looking to slim down the number of suppliers they use to make savings.

The demand is there, it’s about taking the step to seize it. Your customers already trust you, make the first move and open up the conversation.

Increase your recurring revenue by selling hosted voice

Increase your service offering, increase your revenue.

Okay, so there is a bit more to it than that, but that’s the core message here.

Complex billing is often the thing that holds MSPs back when it comes to selling voice. We get that. When we built our platform, we made sure billing was simple for Partners, because we know all too well the pain of overly complicated billing. With the tools and automation available to us now, there is no excuse for suppliers who make billing a painful chore.

We’re continuing to make it easier for our Partners to sell our services. That way you can focus on selling without having to worry about it increasing your admin output every month.

And, with the looming ISDN 2025 switch-off, now’s the time to sweep up those opportunities.

Stay competitive

Everyone’s a service provider.

Selling voice is far easier than it used to be, which is great but that also means there are a lot more people doing it.

It’s a busy marketplace right now. We’re seeing traditional telecom companies try and step into the the MSP game by shifting from traditional phone system offerings, to hosted voice. But we can’t blame them, after all that’s where the demand and recurring revenue opportunities are right now.

So, should you be selling hosted voice?


As an MSP you already have your foot in your customer’s door. You have the trust of your customers. Your customers need voice solutions, whatever industry they are in, whatever the size of the business they need to communicate and collaborate with one another.

If it’s not you providing it, then who?

Ready to start bringing in more recurring revenue? Drop me a message.

hosted voice
Stuart Burdett, Head of Sales

Not an eve Networks partner yet? You found us at a great time.

Right now we’re offering 3 months of free licensing to give you an incentive for selling straight from the off. Take a look and see if you think you’d be a good fit to sell eve Voice.

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